The wi-fi part spat the dummy late last week on my system. Suddenly, totally out of the blue. Zilch. I wasted time trying to figure out what happened and concluded there was a central problem at Telkom's Bali end, but wasn't 100% sure. (The main internet was OK.)
Rang the 147 number several times over a few days and each time had to go through the usual routine - made multiple "reports".
On the last two calls, was told my problem was now on "emergency status" and then kind of "super emergency status".
They sent me an sms which had instructions about what to check in the actual modem. I did and couldn't find anything obviously wrong there.
Rang again this morning - same stuff, only this time they promised to send somebody very soon. Lo and behold - late this afternoon a technician turned up in person.
I thought he'd want to check the modem settings.
Nope. He pulled out his handphone, asked me what my original settings were (wifi name and password), punched a few buttons on his phone and said try it now. Success!
I already knew that it wasn't just a "problem" at my house. Others around me have the same issue.
One reported it two days ago and nobody's turned up yet to fix it.
Just got back home and this latest email from Telkom is, well, interesting if you can actually understand it.
I ran an internet speed test, (not the Ookla one) and it came up pretty good.
This was while I was connected to my LA VPN, using a server in Singapore.
Rang the 147 number several times over a few days and each time had to go through the usual routine - made multiple "reports".
On the last two calls, was told my problem was now on "emergency status" and then kind of "super emergency status".
They sent me an sms which had instructions about what to check in the actual modem. I did and couldn't find anything obviously wrong there.
Rang again this morning - same stuff, only this time they promised to send somebody very soon. Lo and behold - late this afternoon a technician turned up in person.
I thought he'd want to check the modem settings.
Nope. He pulled out his handphone, asked me what my original settings were (wifi name and password), punched a few buttons on his phone and said try it now. Success!
I already knew that it wasn't just a "problem" at my house. Others around me have the same issue.
One reported it two days ago and nobody's turned up yet to fix it.
Just got back home and this latest email from Telkom is, well, interesting if you can actually understand it.
We inform that the Internet has been fixed number 172421801596 on 13-06-2016 at 16:51 pm and subsequently requested the willingness of Mr. / Ms to confirm the improvement of the disorder through the following website (longest day after this email is received):
I ran an internet speed test, (not the Ookla one) and it came up pretty good.
This was while I was connected to my LA VPN, using a server in Singapore.