Natasha wroteI've been using HSBC via Hong Kong for years, and to be honest, they have been my personal nightmare!! I use them for personal and commercial/business banking, security is tight with accounts but then in order to make any adjustment to limits, transfers and international wires, etc.. most has to be done via written request or going to the bank in person (which obviously is impossible here in Bali because there isn't a branch here and HSBC banks are not connected from country to country, [B]unless you have a Premium account which must always always have a minimum balance of 100K USD). [/B]Recently HSBC also made a change with their debit cards using a new security chip which now makes it impossible to withdrawal cash from half the bank machines in Bali! Total nightmare!
Rickerw- when shopping around for bank accounts in Bali, do also check what kind of receiving/processing fee or percentage they charge here in Bali when the bank receives money/transfers from abroad, sometimes there is no additional fee at all, other times you get hit up with hidden charges ontop of the actual transfer fees from the country of origin.
Natasha, sorry to hear your problem with HSBC Hong Kong.
I have a Premium Account, not only HKG but also Canada; UK; Malaysia and Indonesia. It is my only bank since I severed ties with Bank of Canada and Bank of America over their fee structures.
The HSBC minimum balance requirement is not 100K USD. Mine is IDR 500,000,000 and is a fixed deposit which currently earns around 5.75% per annum on a revolving quarterly deposit.
I pay no charges nor fees and get a manager's 'special' rate when currency exchanging. All my transactions are done on internet or telephone banking, except when we are in Jakarta and sometimes make a courtesy call to see our personal representative, especially as she recently gave birth.
This morning, in Denpasar, I used my HSBC debit card to withdraw cash from a Mandiri ATM and later, in Galleria, my wife withdrew cash from a BII (Maybank) ATM, with no difficulty nor any fee.