For all those seeking a good Internet Service Provider

JohnnyCool

Hi Jaltona Sorry to hear about your bad experience with Speedy. [QUOTE] It's crap these days. I've been using it for years and never had a problem. However a few months ago they decreased the cost of their packages and increased the speed and since then it's been a nightmare for me at home, for me at work and for my friends who use it.[/QUOTE] I've been using it for [I]many[/I] years, too, but my experiences are different. Years ago, it was a dog's breakfast (multiple dropouts, strange billing , etc). I've used it in several different rental properties I've had (mainly Sanur and nearby Sidakarya). The last couple of years have been much better. I can't remember the last time I've had a serious problem, which is certainly saying something, especially in this country. You didn't mention where your area is or how old your premises are. It is odd that your service [I]used to be good[/I] but suddenly turned to crap. The "technician" who told you your line is "too old" might be right. And/or somewhere in your line, there is some damage (rats, water damage, faulty phone splitter). It is also possible that your computer is infected with something. For example, is your operating system up-to-date, your anti-virus/anti-malware software? Is your modem/router "secure" (if not, somebody might be piggy-backing on your connection). When was the last time you did a complete scan of your computer(s) to find out? [B]IF[/B] some of your wiring is on the way out, fixing it could do wonders. [I]Might[/I] be cheaper than trying out a different ISP. Most of them are some variety of wireless, requiring antennas, unobstructed views to their repeaters, often get flaky in windy or wet conditions, etc. Another possibility with Speedy, after its "discounting", could be that many more people in your area have signed up. Maybe too many for your immediate location. In other words, your contention ratio might be compromised. Rather than accepting the technician's diagnosis ("cables too old"), I'd be asking Speedy how much to fix it, who has to pay for it, and how long will it take? Only after taking the above steps would I be 100% comfortable with telling Speedy (and others), that their service is crap. And to fuck-off, of course. Apart from myself, I know quite a few people using Speedy (privately and in business), and none of us have any major complaints. Hope this helps...

calitobali

I moved into a house last weekend that already had Speedy installed, so figured I would spend a few days testing it out before I moved over my reliable Neuviz connection....no need to spend the extra money since the landlord was already paying for Speedy. Unfortunately, it's completely unreliable. Several dropouts per day and rarely goes over 1mbps. I called up Neuviz and they'll be moving my equipment over this week. Still the most reliable provider I've experienced in Bali.

ronb

So what plan is is the installed Speedy on. When we moved into our current location over a month ago, Speedy was here, but limited to 1 Mbs, we changed that to 3 Mbs and reliably get it. Dropouts are rare - we play Internet radio stations for hours on end with rarely a hiccup.

calitobali

It's on the 3 Mbs plan. The unfortunate thing about Speedy, and reason why I can't ever recommend it to people, is its quality is reliant upon too many things that are out of the com[any's control (existing phone line quality etc.).

spicyayam

calitobali wroteIt's on the 3 Mbs plan. The unfortunate thing about Speedy, and reason why I can't ever recommend it to people, is its quality is reliant upon too many things that are out of the com[any's control (existing phone line quality etc.).

We have a good contact with a guy who takes care of the lines and who also installed our telephone line initially. It is common to have trouble during and after storms, but if you have someone who you can call directly it is a big help. I have also gotten into the habit of unplugging the modem during electrical storms. My other suggestion is not to buy the modem from Speedy and also to try to learn how to set it up yourself. JohnnyCool wrote a good post about it. Calling the support lines have been useless, so the smaller ISPs might be better in this regard.

calitobali

Yes, I'm sure there are ways to get around the hassles of Speedy, but for an extra million a month, I can have what I (and everyone else I've referred to Neuviz) consider to be the best, most reliable internet on the island. They just installed this afternoon and it's working great, and i still have Speedy as a backup - which will probably get very little use.

Markit

I've taken the liberty of cross-posting this as I think it may be of general interest to those after a good internet connection: [I]Some further information to anyone that's interested in the "Indonesian Way" to broadband: apparently the junction boxes that are set up for normal phone connections on most streets with copper phone lines all have an extra connection or 2 in the box. I'm told that this is for "emergencies" whatever that means. Now here's where it gets "indo". [B][U]Options[/U][/B] 1) If you can corner a Telekomsel engineer (and I use that term lightly) he can hook you up to one of these "emergency" numbers and then organise it so that you can have a number too - for a consideration (am informed 500k - 1mil usually). 2) Another option is to buy a number from a local that doesn't want/need it any more as more and more of these are coming free due to most people having a mobile and the calls on land lines can be silly expensive too. String the copper yourself from your seller and there you go. 3) If you have a neighbour that has a land line check on the phone and you will see that they have 2 RJ45 connectors on the back - this is if he wants to have an extension to his phone somewhere else in the house. Connect your line to this connector and run the cable to your house. Call the ISP (Speedy?) and list neighbour's number as your broadband connections and away you go. I should know more next week. I love this place! [/I]

JohnnyCool

Interesting suggestions...however: [QUOTE][I]1) If you can corner a Telekomsel engineer (and I use that term lightly) he can hook you up to one of these "emergency" numbers and then organise it so that you can have a number too - for a consideration (am informed 500k - 1mil usually).[/I][/QUOTE] Telkomsel only deal with mobile/wireless stuff. Land-line connections are controlled by Telkom (telephones, ADSL, some TV stuff). I was on good terms with a Telkom guy a few years ago. He made sure that I had the best connection possible in my immediate area. His maximum charge was always less than Rp 100,000, more like Rp 50,000, plus being treated nicely and a glass of fruit juice. That was for "improving" my existing connection. He was working under the radar (freelance). Unfortunately, he got busted and lost his job. These days it's more difficult ([I]maybe[/I] not impossible) to find people like this again, willing to lose their jobs if caught. [QUOTE][I]2) Another option is to buy a number from a local that doesn't want/need it any more as more and more of these are coming free due to most people having a mobile and the calls on land lines can be silly expensive too. String the copper yourself from your seller and there you go.[/I][/QUOTE] I'm not sure what you mean by "string the copper yourself". [QUOTE][I]3) If you have a neighbour that has a land line check on the phone and you will see that they have 2 RJ45 connectors on the back - this is if he wants to have an extension to his phone somewhere else in the house. Connect your line to this connector and run the cable to your house. Call the ISP (Speedy?) and list neighbour's number as your broadband connections and away you go.[/I][/QUOTE] That may or may not work properly. Depends on how long that piece of wire has to go and if the neighbour is happy to have [B]your[/B] phone bill/internet usage added to his. :icon_wink:

Markit

Odez I hate you and everyone in your family, including the dog (who is probably also watching cats on Youtube...HD).

ronb

They claim 10 Mbps? I can't wait to see your speedtest.net results. With copper wires I get 3.7Mbps down and 0.5Mbps up. What are you seeing?

odez999

finally something "good" happened to me also ! I got decent internet connection ! (Speedy) 10mbit ! round 700 000idr ! :D They connected optic cable directly to the shop !!! No copper wires ! I assume all people complaining about Speedy is 90% of those on copper wiring .. and coz of humidity and poor infrastructure/mainteinance all those metal connections ... are badly connected ...rusty .. on loose whatever .. and I can read a lot of complaints on forum about exactly that .... connection (in a physical way) + those on wires are usualy connected on poles who are already heavily overloaded (with data and cables .. I saw a lot of poles leaning coz of too much cables and what not on them, I can only imagine how is maintained when it comes to server side and electronics) etc etc ... Anyway I am in Pemogan ... and I saw price for Kuta,Seminyak, Sanur ... . .for same service as mine .. and it is double (or triple the price) for exactly same Speedy service ! If I find promo papers I will upload here ! I think this was some promo for newcomers or wahtever coz In office (in Denpasar Telkomsel office) they told me like 400 000idr .. for 3mbit ... I was fine with that also ... But when Speedy SPG came to shop to do the ...how they call it ... mmmm.... survey .. He got some different promo paper .. with lot cheaper prices... I guess that was promo .. coz they are trying to collect users ASAP and to return investment in this areas ASAP ! I took 10mbit round 700 000idr month .. and I got phone line with it .. and router/modem .. direct fiber optic going from the pole (wich was like 100m away) to the shop and to the ZTE router/modem ! I paid instalation round 50 000idr and I paid workers liek 100 000idr (tips, coz there were like 5 of them) Now finally I can watch youtube (in HD also) without problem ... How long it is going to last .. only god knows ... (Contract was ... I was told 6 months ... I HAVE to pay ... )

odez999

[B]Asia[/B]

[B]China[/B]

odez999

[B]India[/B]

[B]Australia[/B]

[B]US west coast[/B]

[B]US east coast[/B]

odez999

[B]Europe[/B]

[B]America[/B]

Singapore I think is the important thing for SEA ! If the ping and speed to there OK then you have OK connection !

odez999

This is 2 promo flyers advertising same (with different prices) ! I got one from one Speedy worker other from other ! (in a same day) They are always changing something ... this looks like advertising .. but picture tells 1000 words ! what can I say .. I was sceptical untill I started using ... Finally I got decent line ... after 2 years fighting with Smart ... three .. WIFIs ...and whatnot .... Feels like reborn again ... I think little by little they will expand ... with their fiberoptics .. those WIFI scum providers who ripped off people with monthly payments will be forced to lower prices ...

Markit

Sob, sob... :0(

donfuego

Interesting. I didn't know Telkom already had a fiber package. I reckon they hurry to catch up on Biznet and GX who already have been offering fiber for some time. Could this be the dawn of decent internet in Bali?

ronb

Fantastic, both the speeds and the price. One day, it may extend up our street perhaps. But for now I am pretty happy with the reliability of the 3 Mbps service we get.

Waiheke

Our experience in ubud with Speedy has been quite good, 3Mbps package around 700k per month. We are based in Mas village.

heerhugo

[ATTACH]2090.vB[/ATTACH] I'am using Neuvizx for more then 1 year now....and finally a provider who delivers bandwidth! I use the connection for 8 villas + my office, never problems with the bandwidth. Just made a speedtest to singapore, with a decent ping and 7mbs down and 7mbs up! I have to say i'am very happy with Neuviz, they use all the 4 sea cables to Singapore and not as telkom or indosat who uses only one cable. Connection stable as hell, costs monthly 3.3juta.... here europe and australia: [ATTACH]2091.vB[/ATTACH] [ATTACH]2092.vB[/ATTACH]

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