Global Extreme

mimpimanis

Anyone using Global Extreme out there? I am moving and my current supplier doesnt service the new area. Global Extreme seem to be the only ISP offering high speed service. They are doing a site survey next week. So I am interested in any feedback Global Extreme customers might have. Thanks

mimpimanis

Its not going to be a wireless service I will have a fixed line into the house, though it seems I can buy somthing for another Rp800,000 which will make it wireless. Im going for their fastest offering 500kbps The only other offering in the area is Mentari 128kbps not fast enough for my needs.

DCC

I used Global and my best friend currently does - I was always dissapointed with the service and she is too! It was never fast and more often painfully slow - service personel were sent many times when finally one told me there to many users and the owners don't care about it - sign em up and let em suffer is what it felt like. It pricey to install. 3.5 from telkom, indosat, and xl sounds like a much better option depending on your location - now that I'm north of the bud I'm waiting for Wimax which is to come in Feb. Research every option very well before going global.

SG

I'm with Global on the 512 and its ok. They seem to have lots of outages. Their support staff try too but really have no idea and have a tendency to lie about problems! Also their bank (BCA in Kuta) rejects half their payments and then they cut your off without warning. When I suggested that an email saying ones account was overdue might be appropriate they said they were far too big for that! However as time goes on, unless they up their game and improve their speed and pricing the market might leave them behind.

SG

one ting about GE..they respond when you get very angry as both myself and my wife have from time to time..and you need to.

mimpimanis

SG, Thanks for the info - when you say thay have a lot of outages - how much is a lot and how long to they tend to last? I have to say it's not sounding promising, I thnk I will call them tomorrow and have a more detailed chat.

mimpimanis

Oh and can I ask what package you are on? Not that I even know if it makes a difference to the outages. Thanks Gemma

DCC

Mimi - have you looked into xl 3.5, you haven't said yes or no. You can get the mobile reciever and first 3 months (1gig traffic) for under 2 mill. And it's as fast as you can get on the island - if your in their service area there is no competition! My idea of good customer service is not having to yell at staff or having them come to my house every other week, it's having a good product to begin with. Also speedy blows away GE. I'm a good laugh right now cuz I just got a quote from blueline in Ubud - 2.9m for their attena and over 8 F'Million for a 24 meter pole, ha!

mimpimanis

The set up fee for Global Extreme is Rp2.5 juta and the monthly charge for the shared 512kbps is Rp1,100,000. They are doing the site survey tomorow. The only other service I can find for the area is Mentari and thats 128kbps not fast enough for my needs. Allan you mentioned the cable TV being used for internet. Someone has just now suggested that Indovision are already offering this service so I am going to give them a call. I have to say I am with Indosat at the moment IM2 via Starone 230kbps and though at first I found the speed very good, since they changed frequency a few weeks ago the signal is dropping off a lot and I am getting disconnected frequently. Global Extreme will be cheaper per month for me - if it is at least equal to what Im gtting now I will be happy, but it sounds like it should be faster. I'll let you know how it goes.

mimpimanis

Hi DC No I havent looked into xl 3.5 It sounds like I should. I'll look them up now. My hp is on xl & I had a reasonable signal up there. Assuming its using their signal. I know so little about how this all works. :s Guess what Global didnt turn up today for the site survey. Good start!

mimpimanis

Oh and Blueline were the first company I looked at last year. They messed me about so much too over the survey - down to me flying back from Lombok especially for it and they didnt show up for days and when they did they didnt even do the survey that I eventaully gave up on them.

SG

[b]Re: RE: Global Extreme[/b] [quote=mimpimanis]Oh and can I ask what package you are on? Not that I even know if it makes a difference to the outages. Thanks Gemma[/quote] same one you were looking at. They are too cheap to have a technician there at night so if it goes down at 9pm you have to wait until 8am for service. Its happened three times in the last ten days. They seem to be getting worse.

SG

Does anyone know if 3.5G works ok for a network. I have a wireless network in my place, coming off the GE tower...3 computers on it.

patatje

Hello, I read something on a dutch forum where they were talking and being enthousiastic about Telkomsel Flash. Lot of them use wifi on many places because many routers are not secured. Mimpimanis, I wanted to take a look at your website but I could only see the index-page. I could not click further. Maybe it's not finished, but in case it is finished I just wanted to let you know.

DCC

Speeds for Global depend on location - so ask locally. XL 3.5 (I think it has the largest coverage) is available only in populated south and a few other locations. Speedy also has limited access - I was happy with it. My experience would have me using Global or Bluline ONLY as a last resort. I would think you'd have your choice in Sanur. Good Luck

FreoGirl

Hi Mimpi Not that I'm an expert on internet in Bali, but if the GE service is a 'shared' 512, with fixed lines to a wireless antenae in the complex, I would be really wary. 1. security could be a big issue. Make sure that they have adequate security in place. How are they securing your data? How are they preventing those outside from hooking in? 2. bigger issue would be bandwidth. You would likely be sharing the bandwidth with everyone else. If there is traffic, think of it like peak hour on the roads - everything comes to a grinding halt, or at best is really slow. My parents have a similar setup here in Australia in their retirement village, and if someone goes online and does a big download (music, video etc) their speed drops to about a 16k equivelant - not even fast enough for them to do standard internet banking. Just something to consider.

mimpimanis

Oh, not good SG. I asked them how often they had been down in the last month and they said 3 times and for a maximum of 3 hours. Seeing as I tend to use the net more at night when the UK are on no customer service isnt good. They are meant to come and fit the antenna on 29th December however I am going to check out XL first this week. Thanks for all the feedback, very useful indeed. It hasnt put me off moving to the area just keeps me more wary about what Im signing up to!

SG

[b]Re: RE: Global Extreme[/b] [quote=FreoGirl]Hi Mimpi Not that I'm an expert on internet in Bali, but if the GE service is a 'shared' 512, with fixed lines to a wireless antenae in the complex, I would be really wary. 1. security could be a big issue. Make sure that they have adequate security in place. How are they securing your data? How are they preventing those outside from hooking in? 2. bigger issue would be bandwidth. You would likely be sharing the bandwidth with everyone else. If there is traffic, think of it like peak hour on the roads - everything comes to a grinding halt, or at best is really slow. My parents have a similar setup here in Australia in their retirement village, and if someone goes online and does a big download (music, video etc) their speed drops to about a 16k equivelant - not even fast enough for them to do standard internet banking. Just something to consider.[/quote] The sharing occurs before it hits the wireless tower, and it comes off that to a router which has a hardware firewall so security has never been a real problem. In my experience slowdown is not really a problem, the only real issue being the loss of connection from time to time (been fine since last Friday night).

mimpimanis

Ohh till my post went on I didnt even see there were now two pages. so.... Hi Patajte The website is finished the links are at the bottom, maybe you need to scroll down. I thnk on some screens you do. Hi Freo Seems SG has addressed the issue of the sharing of bandwidth. Also I asked Indosat how many I share with now on my current connection and they would just say many. So Im hoping that 16 will be an improvement. To be honest Indosat has been terrible the last few days. Hi SG The new house is in Jimbaran up by Dreamland and not very populated, the only two services I have been able to find for sure up there are Mentari - not fast enough and Global. I do also have an Indosat Dial up connection which I am assuming I can use from there if worse comes to worse. I called XL and they asked me to come into the office. Busy finallising house stuff tomorow so will head there on Friday to see what they say. Thanks everyone for your input its been a great help. gemma

SG

[b]Re: RE: Global Extreme[/b] [quote=mimpimanis] they said 3 times and for a maximum of 3 hours. [/quote] Which means they are not telling the truth.....last time it was from about 9pm to 8am....maybe they mean Jam karet 3 hours!