Hi Harry
While I'm in Sydney at the moment as I'm sure you know from my posts I occasionally send money over there, have been using Wise for years, I tried on Sunday, it was like they stopped supporting anything to do with Westpac, I have no idea if it's temporary or permanent but Westpac option has been completely pulled from all their menus, where all the other big banks here haven't.
I'm not sure if this is any help to you, but I ended up doing a Western Union transfer, the rate on Wise is very slightly better but it's pretty close. Now the difference is WU someone has to go in to a branch and pick it up in Bali, but you can send it to your Mrs there or whatever ID you can use it pick it up and pay with POLI for example. It's at least a temporary solution. Just so there is no confusion this is the site I mean
https://www.westernunion.com/au/en/
In regards to your pdfs, try next time try
https://smallpdf.com/edit-pdf or just google "free online pdf convertor" there are plenty of them all free. They sometimes have a restriction of how many documents you can convert in a day on the free ones, but then you just go on to the next site.
Before returning to Australia in November I had been using Wise.com. On returning the system has changed and am now required to transfer money to Wise from my bank before transferring to Indonesia. I won't bore you with details of how complicated the transfer from my bank to Wise has become. Tried to resolve by ringing Westpac but after waiting for some while after connecting and being within 3 minutes of talking to a human the phone just cut off. Had the same problem yesterday trying to ring ovfer other matters. Thought I would use Paypal but am back to the old problem of my contact mobile number has changed as it has with Tokopedia. Just changing the number is not so simple. the websites will suggest log into your account.... which I can't do because my number had changed
Probably simpler to use a different transfer company but who and one without exorbitant fees? For example to transfer $1000 Au with Wise would give me Rp 10,302,689