davita wroteI think to get help you need to offer some information. For example...how did you manage to get your Kitas, and extensions, in Bali in the first place...was this a spousal Kitas with your wife as sponsor using her Java KTP?
For this kitas I used an agent to send me the agreement letter from jakarta to indo consulate in Darwin Oz and an emailed copy to me,to obtain a Vitas. Then got an itas online stamp and e kitas. At ngurah rai imigrasi..When I went to extended it ie. kitas2 I had to transfer my file to renon imigrasi because we live in south denpasar.It's not hard,just more running around,and must get a SKTT first(also easy,and free from dinas kependudukan and catatan sipil in denpasar).. after I renewed my ITAS(myself) I asked the imigrasi officer lady about getting KITAP,she said because your wife has a Banyuwangi KTP adress you must do KITAP at Jember..or get her a Bali KTP,Very hard! Bali does not want too many Javanese voters living here