Thread: Looking at expanding business into Bali - call centre. Potential opport for locals

Good afternoon from Sydney,

I currently run a business in Australia (for the past 11 years) and am looking at setting up a call centre in Bali. This call centre would be run by local and expat staff. Of particular interest to me would be travellers (UK/ Aus - native english speakers) as they will be calling/ emailing/ contacting customers Australia mainly for the first 12 months and then Asia in about 18 months.

I wanted to find out from those who have relevant knowledge:

1) What approx size expat working community is in Bali?
2)What are the local laws relating to hiring expat staff (Australia/ UK) residents?
3) What would the minimum wage be for such staff? How long could they work for legally?
4) How do businesses source expat staff? Is there a job board etc?
5) Are there high-speed/ very reliable internet and phone connections available?
6) What are recommended location areas for a call centre (approx 20 seats)?
7) What range of rent would I be expected to pay for office size of around 100-150 square metres?

If there are local respondents who have relevant experience/ knowledge/ contacts, there may be opportunity for partnership - capital not required.

I appreciate any responses + additional thoughts....

Thank you

BK

you cannot employ travelers/tourist, you would need to supply work visa that are expensive, you can only employ expats if a Indonesian person cannot do the job. Search the forum about starting a pma company & employing expats

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Hi - would be good to have a chat - can you provide some contact details? Thank you - Bora

Hi thanks for your replies. Peter & Rangi - would be good to have a chat - can you provide some contact details? Thank you - Bora

Originally Posted by Fred2

you cannot employ travelers/tourist, you would need to supply work visa that are expensive, you can only employ expats if a Indonesian person cannot do the job. Search the forum about starting a pma company & employing expats

You are right, I tried to find a job for my friend (France) in Bali, but really expensive cost to get working visa. And the companies couldn't hire her to work without working permit. But I am sure for "BK Oz" can find the good staff in Bali with good English.

Thanks - we would be willing to pay sponsorship/ visa costs for the right people as we will be outsourcing our work to Bali. Even with the visa fees, the benefits of salary savings would make it viable.